Delivery Information
Delivery Information
At Sertshop, we are committed to providing efficient and reliable delivery services to ensure a seamless shopping experience for our customers. Here is an overview when placing an order with us.
Order Processing Time
Orders are processed and shipped within 1-3 business days, excluding weekends and holidays. After your order is processed, you will receive an email confirmation containing your order details and tracking information.
Shipping Methods & Costs
Sertshop uses a variety of trusted delivery services, to ensure your orders arrive safely and on time through Lalamove and J&T Express to provide flexible, reliable, and fast shipping options. Shipping costs are calculated at checkout based on your delivery location, as well as the size and weight of your order.
Standard Delivery:
Typically arrives within 3-7 business days, depending on your location and courier service schedules.
Lalamove Delivery
(Same-day/Next-day Delivery): Available for select locations within Metro Manila. Delivery times will depend on the area and availability of the courier.
Please note that delivery times may vary depending on your shipping address, item availability, and courier service schedules.
Delivery Locations
We offer nationwide delivery across the Philippines, with most products available for delivery within Metro Manila. Selected products can be shipped outside Metro Manila. While international shipping is not currently available, it may be offered in the future.
Order Tracking
Once your order has shipped, you will receive a tracking number via email, allowing you to track the status of your delivery with either Lalamove or J&T Express. You can track your shipment using their respective tracking portals for real-time updates.
Damaged or Incorrect Items
If your order arrives damaged or contains incorrect items, please notify our customer service team at sales@serttech.com and techsales@serttech.com within 48 hours of receiving the delivery. We will resolve the issue promptly to ensure your satisfaction.
Return & Exchange Policy
If you need to return or exchange an item, please refer to our Return & Exchange Policy for detailed instructions.
We are dedicated to delivering your order quickly and securely. Should you have any questions or concerns about your delivery? please feel free to reach out to us at sales@serttech.com, techsales@serttech.com or contact us at the following numbers: 09175031616, 09498847855, 09209088911, 09175550849.