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Privacy Policy

Sertshop PRIVACY POLICY

1. INTRODUCTION

 1.1 Welcome to the Sertshop platform, run by Sert Technology Inc. and its affiliates (collectively referred to as "Sertshop", "we", "us", or "our"). We take our responsibilities under pertinent privacy laws and regulations ("Privacy Laws") seriously and are dedicated to upholding the privacy rights and concerns of all users of our Sertshop website ("the Platform"). The term "Services" refers to the Platform and the services we offer through it. Users, including both buyers and sellers, who register for an account to access our Services, are collectively referred to as "Users", "you", or “your". We acknowledge the significance of your personal data and take full responsibility for its proper management, protection, and processing. This Privacy Policy ("Policy") is designed to help you understand how we gather, use, disclose, and process the personal data you provide or that we hold about you, both now and in the future. "It also seeks to assist you in making an informed choice before providing us with your personal data."

1.2 "Personal Data" or "personal data" refers to any information, whether true or not, relating to an identified or identifiable individual. An individual can be identified directly or indirectly from such data, or in combination with other information to which an organization has access or is likely to have access. Common examples of personal data include, but are not limited to, name, identification number, and contact details.

1.3 By utilizing the Services, registering an account with us, visiting our Platform, or otherwise engaging with the Services, you acknowledge and agree to be bound by the practices, terms, and policies specified in this Privacy Policy. You hereby provide your consent to the collection, use, disclosure, and/or processing your personal data as described herein. IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY, YOU MUST NOT USE THE SERVICES OR ACCESS THE PLATFORM. In the event of any amendments to this Privacy Policy, we will provide notice to you, which may include posting such changes or the revised Privacy Policy on our Platform. We reserve the right to modify this Privacy Policy at any time, and such changes shall be effective immediately upon posting. To the fullest extent permitted by applicable law, your continued use of the Services or Platform, including the placement of any orders, constitutes your acceptance of any such modifications to this Privacy Policy.

1.4 This Policy is to be read together with any other relevant notices, contractual terms, and consent that pertains the collection, storage, use, disclosure, and/or processing of your personal data by us, and it is not intended to supersede those terms unless where expressly stated otherwise.

1.5 This Policy is applicable to all users of the Services, including both buyers and sellers, unless specifically stated otherwise.

 

2. WHEN WILL SERTSHOP COLLECT PERSONAL DATA?

2.1 We may collect personal data about you in the following circumstances:

    1. When you register, access, or use our Services or Platform, or establish an account with us;
    2. When you submit any form, including, but not limited to, application forms or other documents related to our products and services, whether electronically or in physical form;
    3. When you enter into any agreement with us, provide supporting documentation, or share information concerning your engagement with us, or when you utilize our products and services;
    4. When you interact with us, including via telephone (which may be recorded), correspondence (such as e-mail or electronic) service, face-to-face meetings, social media channels, including communications with our customer service representatives;
    5. When you engage with our electronic services, access our application, or utilize services on our Platform, which may include the use of cookies deployed during your interactions with our website or application;
    6. When you grant permission for your device to share information with our application or Platform;"
    7. When you connect your Sertshop account to a social media or third-party account, or utilize other social media functionalities, in accordance with the provider's terms and conditions;
    8. When you conduct transactions using our Services;
    9.  When you provide feedback, submit complaints, or engage with us in relation to our Services;
    10. When you register for promotional events, such as contests; or
    11. When you voluntarily submit your personal data to us for any other purpose.

The foregoing examples are not intended to be exhaustive, but are provided to illustrate common situations in which we may collect personal data.Top of Form

 

2.2 We may collect personal data about you from various sources, our affiliates, third parties, including without limitation business partners (e.g., logistics or payment service providers), credit bureaus or scoring agencies, marketing services providers or partners, referral or loyalty programs, other users of our Services, and publicly available or governmental data sources.

2.3 In certain situations, you may provide personal data of other individuals to us (such as family members or friends). By providing us with their personal data, you represent and warrant that you have obtained the necessary consent from such individuals for their personal data to be processed in accordance with this Policy.

3. WHAT PERSONAL DATA WILL SERTSHOP COLLECT?

3.1 The personal data that Sertshop may collect includes, but is not limited to, the following:

  1. Full name;
  2. Email address;
  3. Date of birth;
  4. Billing and/or shipping address;
  5. Bank account and payment details;
  6. Telephone number;
  7. Gender;
  8. Information associated with the device(s) used to access our Services or Platform;
  9. Details about your network and the individuals or accounts you interact with;
  10. Photographs, audio recordings, or video recordings;
  11. Government-issued identification or other information necessary for our due diligence, KYC (Know Your Customer), identity verification, or fraud prevention purposes;
  12. Marketing and communication preferences, including your preferences for receiving marketing from us or third parties, communication preferences, and history of communications with us, our service providers, and other third parties;
  13. Usage and transaction data, including information about your searches, orders, interactions with advertising and content on the Platform, and other related products or services;
  14. Location data;
  15. Any other information you provide when signing up for or using our Services or Platform, including details related to how you use our Services or Platform;
  16. Aggregate data regarding the content you engage with.

 

3.2 You agree not to submit any information to us which is not accurate or misleading, and you agree to promptly notify us of any discrepancies or updates to such information. We reserve the right, at our sole discretion, to request additional documentation to verify the accuracy of the information you have provided.

3.3 If you register as a user of our Platform via your social media account ("Social Media Account"), link your Sertshop account to your Social Media Account, or utilize any social media features on Sertshop, we may access information that you have willingly shared with your Social Media Account provider, in accordance with the provider's policies. Any such personal data will be handled and utilized in compliance with this Policy at all times.

 

3.4 If you do not wish for us to collect the above-mentioned personal data, you may withdraw your consent at any time by submitting a written request to our Data Protection Officer. For further details on how to opt out, remove, request access to, or modify the information you have provided, please refer to the section titled "How can you withdraw consent, remove, request access to, or modify information you have provided to us?" Please note, however, that opting out or revoking your consent to the collection, use, or processing of your personal data may impact your ability to use certain features of the Services and the Platform. For instance, opting out of location data collection will disable location-based features.

4. COLLECTION OF OTHER DATA

4.1 In accordance with standard practice for websites and mobile applications, your device may send information, which is logged by our web server when you access our Platform. This may include, but is not limited to, your device’s IP address, operating system, browser type, mobile device details (such as unique identifiers like UDID or MEID), referring website address (if applicable), pages visited, visit duration, and cookies (which can be disabled through your browser settings). If you are logged in, this data is linked to your personal account. This information is also used in aggregated, anonymized statistics to analyze site usage.

4.2 Similar to when you browse our website when you view content, advertisements, or use other software on our Platform or through the Services, your device sends information such as your IP address, operating system, and other relevant data. This includes details about the content or advertisements viewed, software interactions, and the time spent on these activities.

 

5. COOKIES

5.1 We, along with our authorized service providers and advertising partners, may use "cookies" or similar technologies to collect and share information about your use of our Services or Platform. These technologies help enhance our Platform, introduce new features, and allow us and our partners to deliver more relevant content, including through remarketing. Cookies are small identifiers stored on your device that track usage data, such as visits, interactions, and activities within our Platform. This information may be linked to your personal data and used for purposes including managing your shopping cart, personalizing content, enabling third-party ads, and conducting usage analysis.

5.2 You may disable cookies by adjusting your browser or device settings. However, please be aware that doing so may limit your ability to access certain features or fully utilize our Platform and Services.

 

6. USE OF PERSONAL DATA

6.1 We may collect, use, disclose, and/or process your personal data for the following purposes, including but not limited to:

  1. Processing your application, transactions, or communications via our Services;
  2. Managing and administering your account and access to our Services and Platform, including preferences;
  3. Fulfilling transactions, requests, and service notifications;
  4. Enforcing our Terms of Service and applicable agreements;
  5. Ensuring personal safety and safeguarding the rights, property, or safety of others;
  6. Performing identification, verification, due diligence, and customer screening;
  7. Evaluating credit profiles and eligibility for financial products;
  8. Maintaining and supporting software updates for our Services;
  9. Handling customer service inquiries, instructions, and feedback;
  10. Communicating with you via phone, text, email, or mail to manage your account and Services;
  11. Enabling user interactions, including notifications and messages on the Platform;
  12. Conducting research, analytics, product development, and profiling to improve Services;
  13. Performing audience audits and gathering user experience insights;
  14. Marketing and advertising, including sending promotional materials, with the option to unsubscribe;
  15. Complying with legal processes, regulatory requirements, and law enforcement requests;
  16. Generating statistics and conducting internal or statutory reporting;
  17. Conducting background checks or risk assessments as per legal obligations;
  18. Auditing our Services and business operations;
  19. Investigating violations of our Terms of Service, fraud, or misconduct;
  20. Responding to legal claims or third-party complaints regarding content;
  21. Storing and backing up personal data for disaster recovery or compliance purposes;
  22. Facilitating business transactions such as mergers or asset sales involving Sertshop or its affiliates;
  23. Conducting automated decision-making processes as necessary;
  24. Any other purposes as notified to you at the time of consent.
     

6.2 You acknowledge and agree that Sertshop may access, retain, and disclose your Account information and Content as required by law or a court order, or if reasonably necessary in good faith to: (a) comply with legal obligations; (b) respond to requests from regulatory authorities; (c) enforce the Terms of Service or this Privacy Policy; (d) address claims or disputes regarding third-party rights violations; (e) handle customer service inquiries; or (f) protect the rights, property, or safety of Sertshop, its users, or the public.

6.3 The purposes for collecting, using, disclosing, or processing your personal data may vary depending on the situation. While the purposes outlined above cover most scenarios, you will be informed of any additional purposes at the time of consent, unless such data processing is allowed without your consent under applicable privacy laws.

 

7. HOW DOES SERTSHOP PROTECT AND RETAIN CUSTOMER INFORMATION?

7.1 We implement comprehensive security measures to protect` your personal data. Your personal data is stored behind secure networks and is accessible only to a limited number of authorized employees with special access rights. While we take all reasonable precautions, absolute security cannot be guaranteed.

7.2 We will retain your personal data in accordance with applicable privacy and legal requirements. Your data will be anonymized or securely destroyed when: (i) the purpose for its collection has been fulfilled; (ii) retention is no longer necessary for legal or business reasons; and (iii) no legitimate interests justify further retention. If you stop using the Platform or if your access is terminated, we may continue processing your data as required by law. Subject to applicable laws, we may dispose of your personal data without prior notice.

 

8. DISCLOSURE OF INFORMATION TO THIRD PARTIES

8.1 In the course of our business operations, we may share your personal data with third-party service providers, affiliates, agents, and other external parties, within the country, for the purposes outlined in this Privacy Policy. These parties will process your data on our behalf or for related purposes. We take measures to ensure that third parties maintain the security of your data and retain it only for as long as necessary. Such third parties include, but are not limited to:

  • Our subsidiaries and affiliates
  • Buyers, sellers, or other users you interact with on the Platform
  • Service providers supporting our business (e.g., logistics, marketing, IT, etc.)
  • Government or regulatory authorities as required by law
  • A buyer in case of a merger, acquisition, or sale of assets
  • Any other third parties involved in legal or business transactions

8.2 We may share aggregated user data and usage statistics with advertising partners and service providers to enhance marketing efforts and deliver relevant content.

8.3 In certain cases, applicable laws may allow us to collect, use, or disclose your data without consent. This includes situations where we must comply with legal obligations, perform a contract, or pursue legitimate interests.

8.4 While we implement security measures, there is no guarantee of absolute security. Third parties may unlawfully access or intercept data, despite our efforts to protect it.

8.5 Users with access to another user’s personal data must comply with all relevant privacy laws, including allowing Sertshop or the data owner to review and remove the data as necessary.

8.6 Sellers are required to adhere to privacy laws and ensure that buyer data is used only for transaction purposes. Sellers must not contact buyers outside the platform, share data with unauthorized third parties, or retain buyer information longer than necessary. Sellers must also implement appropriate security measures and report any data breaches to Sertshop promptly.

 

9. CHILDREN'S INFORMATION

9.1 Our Services are not designed for individuals under the age of 13. We do not knowingly collect or maintain personal or non-personal data from children under 13, nor is any part of our Platform targeted at them. Parents or guardians should not permit children under their care to submit personal data to Sertshop. If a child’s personal data is provided, you consent to its processing and agree to this Policy on behalf of the child. We will terminate accounts used exclusively by children under 13 and delete any personal data submitted without parental consent.

10. THIRD-PARTY DATA COLLECTION

10.1 Our Platform utilizes Google Analytics, a service by Google, Inc. ("Google"). Google Analytics uses cookies to collect data on how Users interact with the Platform. This data, including your IP address, is sent to Google’s servers in the U.S., where it is used to generate reports and provide related services. Google may share this data with third parties as required by law, but will not link your IP address to other personal data held by Google.

10.2 From time to time, we and third parties may offer downloadable applications via the Platform. These applications may access and share identifiable information, such as your name, user ID, IP address, and cookies, with third parties. These third-party applications and services are not controlled by Sertshop, and we encourage you to review their respective terms and privacy policies.

 

11. DISCLAIMER ON SECURITY AND THIRD-PARTY SITES

11.1 We cannot guarantee the security of data on third-party sites. While we take steps to protect your information within our systems, we are not responsible for data once it is shared with third-party platforms.

11.2 We may link to third-party sites or partner with others to offer services. These sites have their own privacy policies, and we do not control or receive data from them.

11.3 We are not responsible for the content or security of linked sites. Access them at your own risk. We appreciate any feedback about the links.
 

12. WILL Sertshop TRANSFER YOUR INFORMATION OVERSEAS?

12.1 Your personal data may be transferred, stored, or processed outside your country for various purposes. Sertshop will ensure such transfers comply with applicable laws, including those related to payment methods.

13. HOW CAN YOU WITHDRAW CONSENT, REQUEST ACCESS TO, OR CORRECT YOUR INFORMATION?

13.1 Withdrawing Consent

13.1.1 You can withdraw your consent for the collection, use, or disclosure of your personal data by emailing our Personal Data Protection Officer at techsales@serttech.com. We will process your request as required by privacy laws. However, withdrawing consent may limit our ability to provide services to you, and we may need to end our relationship with you.

13.1.2 If you share YouTube Content, in addition to emailing us, you can revoke Sertshop’s access to your data by adjusting your settings on the Google security page.

13.2 Requesting Access to or Correcting Your Personal Data

13.2.1 If you have an account, you can update your personal data through your Account Settings. If not, you can request access or corrections by emailing our Personal Data Protection Officer at techsales@serttech.com. Please provide sufficient details to verify your identity and the request.

13.2.2 We may charge a reasonable fee for handling access or correction requests. If applicable, we will inform you of the estimated fee in advance. We will only process your request after you agree to pay the fee.

13.2.3 We reserve the right to refuse corrections in accordance with privacy laws, in cases where we are legally permitted to do so.

 

14. FAQ, CONCERNS OR COMPLAINTS? CONTACT US

14.1 If you have any questions or concerns about our privacy practices, we welcome you to contact us by e-mail at techsales@sertshop.com Mobile#: 09175031616, 09498847855, 09209088911, 09175550849.